Clear before you commit

From an idea
to your journey.

1. Share your plans

Complete Design My Journey or contact Seren. An enquiry records your ideas; it does not reserve rooms, flights, vehicles or activities.

2. Review a personal proposal

We discuss your priorities, check suitable arrangements and provide a written route with the actual accommodation, inclusions, exclusions and price. Sample itineraries and photos on this site are inspiration, not confirmations.

3. Agree the booking terms

Before you pay, obtain the applicable booking conditions, deposit and balance schedule, supplier availability, payment method, cancellation terms and any amendment charges in writing. Do not assume that a proposal holds availability indefinitely.

4. Pay through the agreed method

Payment arrangements may involve bank transfer, card or mobile money, as confirmed for your booking. Online checkout and instant booking confirmation are not enabled on this site. Never send card numbers, PINs or banking passwords through the enquiry form.

Cancellations & changes

Cancellation deadlines and charges must be supplied with your booking terms before you commit. They can depend on the suppliers, dates and services reserved. No universal refundable-deposit or free-cancellation promise is made on this website. Ask how flights, seasonal camps and weather-dependent activities are treated.

Verify payment instructions

If bank details change unexpectedly, verify them through Seren’s known number, +255 685 614 513, before sending money. Obtain written acknowledgement and confirmation of your arrangements.